One of the most memorable case studies on Japanese management was the case of the empty soapbox, which happened in one of Japan’s biggest cosmetics companies. The company received a complaint that…
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Market for shoes
A shoe company wanted to expand its business. The top management decided to send a team of marketing professionals to assess market feasibility in a remote, small and poor region. After a…
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Sharing the seeds
Every year, in October, Half Moon Bay in California, USA, holds a pumpkin competition. The biggest pumpkin grown in a season wins. One winner, upon accepting the prize, gave a handful of…
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The expert
Ever heard the story of a giant ship engine that failed? The ship’s owners tried one expert after another, but none of them could figure out how to fix the engine. Then…
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What did you do next?
One day a field marshal requested an audience with Napoleon, and Napoleon knew what was coming. But as every good leader must, Napoleon agreed to hear him out. The field marshal brought…
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Profiting from creativity
The 3M Company encourages creativity from its employees. The company allows its researchers to spend 15 per cent of their time on any project that interests them. This approach has brought fantastic…
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Time to think
Henry Ford hired an efficiency expert to go through his plant. He said, “Find the non-productive people. Tell me who they are, and I will fire them!” The expert made the rounds…
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Keeper of the spring
While society frequently celebrates visible leadership and massive achievements, our collective survival often depends on the quiet, unheralded work happening far from the spotlight. This foundational narrative—popularised by the eloquent mid-20th-century US…